Privacy Policy

The Shield Platform Ltd T/A Shield 360° understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our clients and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Information about us

The Shield Platform Ltd T/A Shield 360° registered in England & Wales

2. What does this notice cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

3. What is personal data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data that we use is set out in Part 5, below.

4. What are my rights?

• The right to be informed about our collection and use of your personal data.

• The right to access the personal data we hold about you.

• The right to have your personal data rectified if inaccurate or incomplete.

• The right to be forgotten – to request deletion of your personal data.

• The right to restrict the processing of your personal data.

• The right to object to processing your personal data.

• The right to data portability.

• Rights relating to automated decision-making and profiling (we do not use your data this way).

For more information about exercising your rights, please contact us using the details in Part 11.

Further information can be obtained from the Information Commissioner’s Office or Citizens Advice Bureau.

You have the right to lodge a complaint with the Information Commissioner’s Office.

5. What personal data do you collect?

We may collect some or all of the following personal data:

• Name

• Date of birth

• Gender

• Address

• Email address

• Telephone number

• Business Name & associated information

• Job title

• Profession

• Payment information

• Right to work documents

• Personal Tax information

• Sickness/Maternity/Paternity Information (if applicable)

Your personal data may be obtained from:

• Your Employer (if applicable)

• Your Delivery Service Partner

• Government Agencies

6. How do you use my personal data?

Under the GDPR, we must always have a lawful basis for using personal data. Your personal data may be used for the following purposes:

• Providing and managing your account.

• Supplying our services to you.

• Communicating with you (responses to emails or calls).

With your permission, we may also use your personal data for marketing purposes such as email, phone, text message, or post. You may opt out at any time.

7. How long will you keep my personal data?

We retain personal data only as long as necessary. All personal data will be kept for 7 years in line with tax legislation.

8. How and where do you store or transfer my personal data?

We only store or transfer your personal data within the UK, where it is fully protected under GDPR.

9. Do you share my personal data?

We may share data where legally required or with third-party service providers (e.g., payment processors, delivery partners, marketing services).

Your employer or Delivery Service Partner may require access to payslip/payroll information.

We ensure all third parties handle data safely, securely, and in accordance with GDPR.

10. How can I access my personal data?

You can request details of the personal data we hold about you through a “subject access request.” Requests must be submitted in writing to the contact details in Part 11.

We respond within 2 weeks, and no later than one month. Complex requests may take up to three months.

11. How do I contact you?

To contact us about personal data or data protection matters:

Telephone: 03330 492959